Dear Sir/Madam,

Due to a database error earlier last week are re-issuing all accounts with new passwords:

[password]

Although this will get you back into the FTP server, Email Controller and Stats Controller will be down for several more days whilst we update their authentication modules.

If you have any questions please email sales@portland.co.uk

Regards,
Portland Sales

They said "whilst!" Those crazy British. Now if only their ftp server would actually let me connect, I could have put my dotcomments on their site, and not had to get so worked up whilst I tried to find another free host.